At Wenzhou Ace Machinery, we aim to provide you with a seamless and satisfactory shipping experience. This Shipping Policy outlines our procedures and guidelines regarding shipping, delivery, and related matters. Please review this policy carefully before making a purchase.
Order Processing
Upon placing an order with us, please allow for processing time. Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with your order details and tracking information.
Shipping Methods and Rates
We offer various shipping methods to accommodate your needs. The available shipping options and rates will be displayed during the checkout process. Shipping rates may vary depending on factors such as destination, weight, and delivery speed.
Delivery Timeframes
Delivery timeframes depend on the shipping method selected and your location. Estimated delivery times will be provided at checkout based on the chosen shipping option. Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.
International Shipping
We offer international shipping to select destinations. International orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Please check with your local customs office for information on potential fees before placing an international order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and track its progress until it reaches its destination. If you encounter any issues with tracking your order, please contact our customer service team for assistance.
Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If any restrictions apply to your order, they will be communicated to you during the checkout process. Please ensure that you review and comply with any applicable shipping restrictions before completing your purchase.
Shipping Address
It is your responsibility to provide accurate and complete shipping information at the time of checkout. Please double-check the shipping address to ensure that it is correct and up to date. We are not liable for any delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Order Status Updates
We will keep you informed of any significant updates regarding your order, including confirmation of shipment and delivery notifications. If you have any questions or concerns about the status of your order, please don’t hesitate to contact our customer service team for assistance.
Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges related to shipped orders.
Contact Information
If you have any questions or require further assistance regarding our Shipping Policy, please contact us at info@ace-chn.com. Our customer service team is available to assist you and ensure a smooth shipping experience.
Thank you for choosing Wenzhou Ace Machinery. We appreciate your business and strive to provide you with the ultimate shipping service!
